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Privacy Policy

Last updated: 02/20/2025

The privacy of your data—and it is your data, not ours!—is a big deal to us. This policy explains:

  • What data we collect and why
  • How your data is handled
  • Your rights with respect to your data

We promise to never sell your data: never have, never will.

What We Collect and Why

Identity and Access

When you sign up for MetaRemove, we ask for your name, email address, and company name (if applicable). This allows us to:

  • Set up your account and personalize your experience.
  • Send you essential updates and information about the service.
  • Occasionally send optional surveys or newsletters (with your consent).

We do not sell or share your personal information with third parties for marketing purposes.

Billing Information

If you sign up for a paid plan, we collect billing details such as your payment information and billing address. Payment information is processed securely through our payment processor and never stored on our servers. We retain billing records for:

  • Account history
  • Invoicing
  • Fraud prevention

Product Interactions

We store the content you create or upload within our platform so you can use the service as intended. This data is retained as long as your account is active. Deleting your account removes all associated content within 60 days.

General Geolocation Data

We log IP addresses for security, fraud prevention, and to prevent spam signups. This information is retained as long as your account is active.

Website Interactions

We collect browsing data (e.g., pages visited, browser type) for analytics and to improve our services. These logs are tied to your account while it is active.

Cookies

We use cookies to:

  • Remember login information
  • Track site usage for analytics
  • Conduct A/B testing to improve user experience

You can adjust your browser settings to manage cookie preferences, but some features may not work properly if cookies are disabled.

How We Handle Your Data

We use secure methods, including encryption, to protect your data. Access is restricted to authorized personnel only, and we use third-party processors to assist with services (e.g., payment processing).

Your Rights

You have the following rights regarding your data:

  1. Access: Request a copy of your data.
  2. Correction: Update inaccurate or incomplete data.
  3. Erasure: Request the deletion of your data (may result in account cancellation).
  4. Portability: Export your data for use elsewhere.
  5. Objection: Object to certain data uses, such as marketing.

To exercise these rights, contact us at [email protected].

Data Retention

We retain data for as long as necessary to provide services and comply with legal obligations. Deleted accounts have their data removed within 60 days.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Significant updates will be communicated to you, and the latest version will always be available on our website.

If you have questions or concerns, please contact us at [email protected].